Specialist Virtual Assistants for Travel Managers
OUTSOURCING ASSISTANCE
Fill out this form to learn how our outsourcing services can enhance your travel agency. Let us handle the details, so you can prioritize your clients and their experiences.
DOWNLOAD TASKs YOU CAN OUTSOURCE CHECKLIST
Just take 5 minutes of your time to tick the boxes to be inspired by over 100 tasks you could potentially outsource in your business
OUR Travel Agent / Administrators SERVICES INCLUDES
Travel Booking Task
- Reservation Management - data entry
- Managing changes and cancellations
- Airline sourcing and booking
- Delivering price quotes
- Comparing and quoting insurance options
- Sourcing best Accomodation prices
- Sending out tickets and itineraries
- Managing Supplier calls
Itinerary Reports
- Creating Branded itinerary reports
- Data Entry - Hotel Confirmations
- Car Hire
- Private Guides
- Train Bookings
- Restaurant bookings
- Sending reports to clients
- Confirming details with client
Financial Tasks
- Processing Payments to suppliers
- Requests for refunds / changes
- Check commission reports balanced
- Invoice for commissions to be released
- Invoicing and tracking Commissions paid
- Updating General Ledger
- Preparing KPI reports
Customer Service Tasks
- Managing incoming / outgoing client calls
- Advising on documents required insurance, visa’s, passport etc
- COVID requirements
- Changes and cancellation updates
- Managing client personal information in CRM and travel history
- Sending pre-departure reminders, email
- Welcome home messages and collecting testimonials
- Sending invitations to events
Social Media / Graphic design
- Creating and updating social media accounts
- Resizing images
- Creating relevant content
- Promoting events and deals
- Running contests
- Showcase hotspots or resorts
- Display photos of clients travel experiences
- Share articles with potential travelers
- Tracking what others are saying about you
- Tracking competitors activities
- Responding to messages
- Analytics reporting
- Newsletter creation
- Website / blogpost updates
General Administration Tasks
- Email management - filtering emails, spam folders
- Calendar Management, scheduling appointments, reminders etc
- Task and project management
- Creating processes and procedures
- File management and storage
- Researching for new ideas
- Phone and reception tasks
- Other general tasks you need
What we offer?
- Upfront transparent pricing model
- No lock in service contracts – only one months’ notice
- OVA specialises in VA’s experienced in the travel industry and prioritise those with experience in your specific software systems.
- OVA have an experienced management team in the Philippines, backed by its Australian company and founders.
- OVA work with you to ascertain and understand your specific requirements and work with you throughout the recruitment process to ensure we hire VA’s with the closest experience in industry, systems, personality and skills for your role.
- What can I outsource?
- Quality talent that elevates your business
- Focus your time on growth
- More time to service your clients
CHOOSE A SOLUTION THAT SUPPORTS YOU TO GROW AND SCALE:
- Drive business efficiencies
- Buy back time
- Let go of time consuming tasks
COST SAVINGS AND SPECIALISED SUPPORT:
- Find the right talent to support you
- A service driven culture
- Loyal, driven and hardworking Virtual Assistants
OFFSHORE VIRTUAL ASSISTANTS CAN HELP
- 10 years direct and successful experience in outsourcing to the Philippines
- Very personalised service, you directly with owners and experienced team in the Philippines
- Our customer satisfaction rating and staff retention rates are excellent
- Costs are about ⅓ of employing in Australia
- We manage all the HR, offer training and support all included in one monthly fee.
DOWNLOAD TASKs YOU CAN OUTSOURCE CHECKLIST
Just take 5 minutes of your time to tick the boxes to be inspired by over 100 tasks you could potentially outsource in your business