Offshore Virtual Assistants, a well-respected Australian Outsourcing company, is looking for an experienced travel administrator to join our Australian client’s growing team of travel agents. The aim is to provide administration and operational support for their group’s team in the creation of inspirational travel experiences.

Our client is a multi-award-winning third-generation family-owned and operated travel advisory group, providing services to their clients in all facets of luxury leisure and business travel.  We are looking for an experienced administrative and executive assistant to assist in maintaining a high level of client service and to support business growth in the creation of inspirational travel experiences. 

An exciting opportunity to work with passionate travel professionals in the luxury travel sector. The role is to support our principals in ensuring our clients’ journeys meet their expectations and that all details are meticulously planned and executed, from the first enquiry to the welcome home email our clients receive. The role is also to undertake critical back-office functions to help ensure proper file management and contribute to business growth.

An exciting opportunity to work with a team of passionate travel professionals.The role extends to every stage of the travel journey, from the very start of the client’s enquiry to the phone call our clients receive from us when they get back from their holiday.

Duties and Responsibilities:

Travel Tasks

• Reservation Management – data entry 
• Managing changes and cancellations
• Comparing and quoting insurance options
• Sourcing the best accommodation prices
• Research tasks

Customer Service Tasks

• Managing client personal information in our back-office system, Tramada
• Sending pre-departure reminders email

General Administration Tasks

• File management, including cross-checking all travel sectors at various stages of the trip planning and execution, and working with itinerary software such as AXUS to create client itineraries and documentation. 
• Creating client trip folders and filing correspondence.
• Calendar Management, scheduling appointments, reminders and other organisational duties as required. 
• Creating processes and procedures.
• Assisting with social media and other marketing tools, such as newsletters, as required. 
• Other general tasks. 

Financial Tasks

• Creating processes for and implementing commission invoicing, tracking, payment and balancing of trip file financials

Qualifications and Experience/Skills Required

• Previous experience as a VA and or travel consultant for Australian clients 
• With Sabre and Tramada expertise
• With experience in domestic consulting, including airfare changes, ticket reissues, and accommodation bookings.
• University Degree inthe  related industry 
• Excellent English communication skills, both verbal and written
• Strong customer service and organisational skills

Tools and Software

• Tramada travel reservation system.
• Sabre – preferable
• Axus itinerary App or equivalent
• Google Suite (Docs, Sheets, Sites, Chat, Meet, Gmail)
• Microsoft office suite (,Word & Excel)

Type of Person

• Recent tourism qualifications or previous experience in the travel industry are preferred but not required.
• Ability to work in a fast-paced environment and display initiative
• High degree of attention to detail and excellent organisational skills
• Excellent analytical skills
• Strong time management skills
• Excellent written and verbal communication skills.
• Ability to work autonomously and show initiative.

Key Success Factors: 

• Strong organisational skills, initiative and attention to detail
• Strong English written communication skills
• Strong critical thinking skills