Apply Now
Part-Time Travel Administrator – AB
Offshore Virtual Assistants (OVA), a trusted Australian outsourcing partner, is looking for an experienced Travel Administrator to provide administration and operational support in the creation of inspirational travel experiences. The role extends to every stage of the travel journey, from the very start of the client’s enquiry to the phone call our clients receive from us when they get back from their holiday.
- Part-time role.
- Philippines time 7:00 AM to 11:00 AM, Monday to Friday.
- Potentially, this can grow to a full-time role (February).
Responsibilities:
Travel Booking Tasks
- Reservation Management – data entry
- Managing changes and cancellations
- Checking Due Dates and setting calendar reminders
- GDS experience – Amadeus, Axus
- Delivering price quotes
- Comparing and quoting insurance options
- Sourcing the best accommodation prices
- Sending out tickets and itineraries
- Creating branded itinerary reports, sending and following up with clients
- Reconfirming hotel reservations, contacts and requests
- Cruise Confirmations and check-in details.
- Add Car Hire
- Add Private Guides
- Add Train bookings
Customer Service Tasks
- Advising on documents required, insurance, visas, vaccinations, passport etc
- Changes and cancellation updates
- Managing client personal information in CRM and travel history
- Sending pre-departure reminders, email
- Welcome home messages and collecting testimonials
General Administration Tasks
- Email management – filtering emails, spam folders
- Calendar Management, scheduling appointments, reminders etc
- Task and project management
- Creating processes and procedures
- File management and storage
- Researching for new ideas
Experience & Qualifications:
- Previous experience as a VA and or travel consultant for Australian clients
- Excellent English communication skills, both verbal and written
- Strong customer service and organisational skills
Personal Qualities:
- Recent tourism qualifications or previous experience in the travel industry
- High level of GDS/Travel software Experience – Amadeus, Tramada, Travefy and Axus preferred
- Ability to work in a fast-paced environment and prioritise work
- Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
- High degree of attention to detail and excellent organisation skills
- Strong time management skills
- Excellent written and verbal English communication skills
Tools & Software (Preferred Experience):
- Axus
- Tramada
- Travefy
- Amadeus
- Google Suite (Docs, Sheets, Sites, Chat, Meet, Gmail, Outlook)
- Microsoft office suite (,Word & Excel)
- Canva
Key Success Factors:
- Experience and understanding of high-end, luxury travel.
- GDS Experience
- Strong English written communication skills
- Strong critical thinking skills