Expand your career horizons with Offshore Virtual Assistants – a well-respected Australian-owned Outsourcing Company. Our client is based in Australia, and has a successful, growing online retail businesses, giving customers the experience of a specialty store online, selling a diverse range of party supplies, partyware, confectionery, giftware etc.
We are looking for an organised and efficient team member who will maintain our e-commerce website and take responsibility for our digital marketing and work closely with our management team.
Overall, your role as an E-commerce Website Administrator is to oversee the daily operations of the online store and ensure that it runs smoothly, and is updated with new products, categories, descriptions and images. This requires strong attention to detail and communication skills.
Roles and Responsibilities:
- Managing website content: You will be responsible for updating and maintaining the website content, including new product ranges, product categories, descriptions, images, keywords and prices. This involves adding new products, removing discontinued items, and ensuring that all product information is accurate and up to date.
- Develop and execute e-commerce strategies to achieve revenue, customer acquisition, retention, and conversion goals.
- Website optimization: Optimize the website for SEO, user experience, and conversion rates. Continuously monitor and analyze web analytics to identify opportunities to improve site performance and make data-driven decisions.
- Assist in research into new industry segments to extend the range of products from 3000 – 10000 during this year. Strategic analysis – looking at ways of improving product lines and marketing. Potentially assisting to source suppliers
- Product management: Manage the product catalogue and ensure that product information is accurate, complete, and up-to-date. Work with suppliers and vendors to source new products and negotiate pricing and margins.
- Applying your expertise to setting up new stores in additional channels – eBay, Catch and Kogan
- Monitoring website performance: You will need to regularly monitor the website’s performance, including traffic, conversion rates, and sales. This involves using analytics tools to identify trends and opportunities for improvement.
- Analytics and reporting: Monitor and analyze website traffic, sales, and other key performance indicators. Prepare regular reports and present findings to senior management.
- Handling customer enquiries: You will be responsible for answering customer inquiries and resolving any issues that arise. This may involve communicating with customers via email, chat, or phone to provide assistance and resolve any issues that they may have. This includes order fulfillment, returns, and exchanges.
- Managing inventory: You will need to ensure that the website’s inventory levels are accurate and up to date. This involves tracking inventory levels, monitoring sales, and coordinating with suppliers to ensure that products are restocked in a timely manner.
- Implementing marketing campaigns: You may be responsible for developing and implementing marketing campaigns to promote the website and its products. This involves creating targeted advertisements, managing social media accounts, and tracking the effectiveness of marketing efforts.
- using design flair with Canva to ensure the images are appealing and represent the products and are uploaded with optimal resolution and compression.
OTHER DUTIES as required to assist in the growth of the company.
- At least 3 years of experience in e-commerce website administration and management
- Degree in e-commerce, IT or data processing or equivalent
- Excellent English (literacy and numeracy)
- Willing to work FULL-TIME – Must be available to work during Australian Eastern Standard Time business hours from 8:30 AM- 5:30 PM AU time or 6.30AM-3.30 PM Philippine time.
- Willing to self learn
Tools and Software:
Advanced efficiency in :
- Social media sites
- Microsoft 365
- Google Analytics
Knowledge preferred in:-
Key Success Factors:
- High attention to detail
- Excellent time-management skills and problem-solving skills
- Ability to work autonomously, proactively and productively
- Good written and verbal communication skills
- Focused, attention to detail, ability to problem solve, connection with clients
- Values a company that has a strong company culture
- Understanding of a product-based retail business
- Ideally has a passion for our products
- Can undertake both administrative tasks and e-commerce tasks every day, and be able to prioritise according to our requirements