Offshore Virtual Assistants is seeking a dynamic and results-driven Customer Service & Lead Qualification Specialist to join our team, with a goal to become an administrative assistant within the company. The primary focus of this role is to reactivate dormant leads and manage outbound calling efforts to support business growth.

You will be responsible for systematically working through our existing database, engaging with prospects who have previously enquired, and converting those interactions into confirmed bookings.  You will also be responsible for keeping the contact details up to date, such as email addresses and contact phone numbers.

At times, you will also be required to follow up on leads from campaigns or events run by the company. 

Roles and Responsibilities

Outbound Lead Management

1. Conduct a high-volume outbound calling campaign to contact approximately 200 legacy leads over a two-month period. (200 calls per week is more likely if you allow 20 hours per week. Allowing time for record keeping)
2. Re-engage previous enquiries and identify opportunities to convert them into appointments.

Database Management

• Update and maintain the CRM daily.
• Ensure all prospect interactions, notes, and statuses are recorded accurately.

Relationship Building

• Serve as the first point of contact for prospective clients.
• Build rapport with prospects, understand their needs, and reintroduce them to Right Property Group’s services.
• Grow into a role as an Administration assistant and PA to the CEO.

Booking Conversion

• Qualify prospects and secure appointments.
• Ensure all required pre-booking forms are completed.

• Capture all relevant information required before confirming a booking.

Administrative Support

• Provide general administrative support related to lead management and day-to-day business operations.
• Execute general clerical and administrative tasks, which include, but are not limited to: answering phone calls and emails, documentation, and all other tasks that may be assigned from time to time.
• Proofreading of documents and collateral
• Communicating effectively with internal and external parties
• Shall perform other related functions as assigned from time to time.

Required Skills & Experience

Experience

• Experience in the property industry essential 
• Qualifications in Business Studies/Administration/Management or any related course
• Previous experience in a customer-facing or sales-driven role.
• Experience in cold calling.

Communication

• Excellent verbal and written communication skills.
• Professional and persuasive telephone manner.
• Highly organised.
• Resilient.
• Able to work independently while meeting daily and monthly targets.

Technical Skills

• Experience using CRM systems, Salesforce and general administrative software.
• Microsoft 365 suite

Equipment

• Reliable high-speed internet connection.
• Professional-quality headset.

Key Success Factor

• Successfully convert dormant or legacy leads into confirmed bookings.
• Maintain consistent daily outbound call activity.
• Keep the CRM updated with accurate and complete information.
• Ensure all required forms and booking information are completed before appointments are confirmed.
• 200 – 300 calls made per week
• 20 – 40 qualified leads per month
• 20 – 40 bookings per month