Welcome to

Offshore Virtual Assistants

If you are serious about outsourcing, you must make a commitment to get started. Offshore Virtual Assistants provides a mature, realistic long-term approach to outsourcing by breaking down the process into steps to ensure a measurable outcome – your toolkit for success. Without working through the steps both Offshore Virtual Assistants and your business will waste money and resources. You will potentially fall into the traps that are a result of a shorter-term approach to outsourcing.

We are here to make your outsourcing journey a success. Start by downloading our planners now

WHY ARE YOU CONSIDERING OUTSOURCING ?

Do you just need to hire an extra resource or do you need assistance to provide a business solution that will incorporate an outsourcing assistant or team?

Ask yourself if you are treating a symptom or a fundamental business problem?

Have you clarified exactly what you need and what you expect as a result?

Is your expectation realistic and achievable?

Have you tried alternatives and still find you are not getting ahead of where you want to be?

Are you wanting a  more managed end to end solution with outourcing?

Don’t fall into the trap of buying the cheapest assistant – look at the solution and identify where you need help by seriously considering the end result. We are here to help you succeed.

THE DIFFERENCE YOU CAN EXPECT FROM US

STRATEGY PLANS AND GUIDANCE

Typically outsourcing fails if you are not organised at the start. This means knowing what you hope to achieve and the steps to follow. We recommend an initial strategy session that gets you started and identifies any issues that may be a roadblock to your ongoing success.

During this session, we create a monthly outsourcing tasks planner and supply you with personalised templates that you can use with your assistant to guide them in their tasks.

WE HELP YOU MANAGE YOUR VA BY OFFERING
IN-HOUSE TRAINING AND TASK PLANNERS

There are very few companies that offer in-house training on a regular basis to ensure your VA is proactive and can suggest strategies, follow templates in social media etc. to assist you with tasks that you don’t have the expertise in yourself. We recommend this approach – to pay a little more but to have a VA that can promote strategies and call on a specialised internal team for support rather than relying on you and taking up your time.

For short questions that don’t take too much time – we include assistance for free. However, for more detailed assistance, you or your VA just complete our Task Request form and we can quote on providing training for this task, or use our internal team to do it for you.

In this way you get experts to guide your VA on the tasks that you don’t have the skills, avoid delays in waiting for you, you providing the wrong advice, confusing your VA or getting frustrated because you just don’t have the time to get to this level of detail.

WE HELP YOU MANAGE YOUR VA BY OFFERING
IN-HOUSE TRAINING AND TASK PLANNERS

There are very few companies that offer in-house training on a regular basis to ensure your VA is proactive and can suggest strategies, share templates in social media etc. to assist you with tasks that you don’t have the expertise in yourself. We recommend this approach – to pay a little more but to have a VA that can promote strategies and call on a specialised internal team for support rather than relying on you to train them in skills they may need extra assistance with. We value your time.

For short questions that don’t take too much time – we include assistance for free. However, for more detailed assistance, you or your VA just complete our Task Request form and we can quote on providing training for this task, or use our internal team to do it for you. We recruit to ensure at the outset that your VA has skills relevant for your position, but there may be areas where extra training is required, as there is no “Super VA” that is perfectly matched to your business. 

In this way you get experts to guide your VA on the tasks that you don’t have the skills in, to avoid delays waiting for you,  or having you  provide the wrong advice, confusing your VA or getting frustrated because you just don’t have the time to get to this level of detail. 

COMPARING OUTSOURCING COMPANIES?

1. Do they have a lock-in clause to prevent you retaining your staff if you wish to move companies?

2. Do they have a lock-in for a fixed contract period of time i.e. one year?

3. Do they run two shifts, so your VA is forced to share a desk and computer?

4. Do they offer specialised internal training, task templates and a managed service?

5. What is their staff retention rate?

6. Do they offer an inhouse Software Security System?

7. Do they have an end to end – Philippines to Australia professionally qualified management team?

HOW DO WE GET STARTED?

Outsourcing is no different to having an employee in Australia, as there are so many communication tools available i.e. Skype, that allows you to communicate, share screen and send files to your VA, whilst seeing each other’s facial expression and body language.

Therefore, the distance shouldn’t be a concern. The major issue in dealing with any staff member is to make instructions clear, set goals and task guidelines.

There are many roles available in outsourcing, the model we find works best is for you to have a General VA that can handle all those tasks that fill up your/your team’s day, which are a distraction for you and not the best use of your time.

DO WE NEED TO HAVE ALL OUR SYSTEMS DOCUMENTED BEFORE OUTSOURCING?

There are 3 ways to approach this:

1. You document/video your systems and put them on an intranet site such as Google Sites.

2. You employ a local person to sit with you to document the systems. Our in-house systEmise team can assist you with this if you wish.

3. You outsource the task to your VA that can set up the Google site and document your systems, thus learning your business whilst on the job. We generally prefer this method.

A VA position is generally full-time – it is often hard to share the hours and expect a part-time person to have the specific skills to meet the requirements of two independent businesses. However, we recommend choosing an outsourcing company with a team of in-house team of experts in Social Media Strategy, Web Design and Development, Graphics etc. that can be called on to set up specific projects and work with your VA ( ie setting up a Website ) . Once the foundation sites are set up – your VA can update your social media sites, add text to your website etc. But we recommend that you use an expert in-house team to  set up  the foundations, to ensure your brand looks professional. It is important to hire a VA for the regular ongoing role, rather than recruit a more experienced VA who may get bored longer term.

The cost of Outsourcing varies among different outsourcing companies, depending on the level of support your VA is given.

1. Some companies expect you to train your VA in all aspects of your business and they take a hands-off “bum on seat” approach. This is the cheapest option – if you know what needs to be done and don’t require assistance.

2. Managed VA – there are a few companies that offer in-house training on a regular basis to ensure your VA is proactive and can suggest strategies, follow templates in social media etc. to assist you with tasks that you don’t have the expertise in yourself. We recommend this approach – to pay a little more but to have a VA that can promote strategies and call on a specialised internal team for support rather than relying on you and taking up your time.

In general a VA is about ⅓ of the cost of hiring in Australia.

To ensure your outsourcing is a success, you need to spend time upfront setting the right expectations, give clear instructions and offer feedback. Don’t overload your member at start. As time goes on – you will find that your VA will get to know your working style and take on more of the administration / specialised tasks in your business.

GET READY NOW!
DOWNLOAD OUR STEP BY STEP PLANNERS

1. Get Ready for Outsourcing Planner

This gives you an overview of all the steps we recommend we take to get you ready for Outsourcing.

2. Get Started - Project Planner

This helps you identify one-off set up tasks that our internal team can do to get you ready with your systems set up if you wish.

3. Issues to Consider When Selecting your Outsourcing Service Provider

This checklist is particularly helpful in enabling an evaluation of the working relationship as both parties progress through the items on the checklist.

4. Outsourcing Benefits

This checklist helps you identify whether the listed benefits are applicable to your business context.

5. Delegation Planner

Ask yourself, why are YOU doing certain tasks? Over the next period, write down what you are doing and what tasks you could outsource. Then with your free time, what growth tasks can you do or outsource? Remember, don’t outsource tasks that are a symptom of an internal process problem you have. Fix the process first

6. Tasks You Can Outsource

Complete our online form by indicating the priority of tasks you can successfully outsource. This becomes the basis of the job description for your Outsourced VA.

7. Company Brochures

Offshore Virtual Assistants brochure gives you the facts about our Outsourcing company and indicative costs. systEmise is our internal team of marketing experts that can be called on to complete the project tasks that are outside the scope of your VA to offer you a complete solution.

WHAT OUR CLIENTS HAVE TO SAY​

SUCCESS WITH Offshore Virtual Assistants

We have worked with Angie and her team for many years as we have grown our business in a new strategic direction. Offshore Virtual Assistants and systEmise helped us develop marketing plans, website and marketing materials. Working with Angie's team is quite different to other marketing companies we have dealt with because Angie has a deep understanding of business and what drives profitability. Angie also takes the time to listen and really understand our specific needs so that the marketing plans developed, and resources provided are grounded in what is going to work best for our business. I highly recommend Angie and her team. She is an absolute star !!
Chris Rasmussen
RISKTEQ
"We are a small company with a small team and the thought of employing a Virtual Team Member was quite daunting with limited inhouse resources to train, support and manage them properly. Then we were lucky enough to meet Angela Beale and we were so impressed with their level of support for us and for their team on the ground in the Philippines that it removed all the stress. Having Angela in Australia as a contact gave us confidence to take the next step. We found the team in the Philippines very responsive, supportive and professional. Our Virtual team member loved working there and the caring and support that they showed her. I would highly recommend OVA for finding the right fit for your team and making sure that everything goes smoothly"
Melissa Edyvean
Director, Karmer Pty Lt
" Sydney Riding Academy - Offshore Virtual Assistants provide a professional, responsive service. We love dealing with our VA's and can't imagine life without them. They were carefully selected and perfect for the roles we required. The ongoing management and assistance is awesome "
Sarah B.
Sydney Riding School
"I would choose you/your business, in a heartbeat to employ a VA. I'm super impressed with your processes and thoroughness. Your systems, support and connection with quality candidates and your approachability and professionalism Thank you so much for the help"
Samantha Brown
Art of Tea
Our Offshore team member Ava helped me create some branded documents, reviews, a new course package, some advertising and added content to the website. She is now managing a large part of the paperwork and being an all round admin and design wizz! Very excited to be working with her and can't thank you enough for putting us in touch.
Marry us Gary
I am very happy with Offshore Virtual Assistants. It is important that you are matched with the right person Angie and Beryl provided me with a highly trained Virtual Assistant that I am very happy with. Offshore Virtual Assistants always give excellent service and I highly recommend them.
Fay Chamoun
Floral Art School of Australia and International Floral Design School
Our offshore assistant I feel fits in with us and the business well, he took the time to really learn about us and what we wanted to achieve. You can tell he is passionate about what he does and his role with us, and this shows through his work and attitude towards tasks. He has a lot of knowledge and skill, and therefore we often ask for his opinion on how to get maximum benefit from any task he is given. He can work well independently as well as communicate with us if either party needs.
Teddy & CO FUNLAND

Our clients and Outsourcing teams appreciate that our company focuses on culture, community and openness to create a better workplace environment. This is a result of a concerted effort by management to ensure your VA feels they are part of a positive team. Our staff retention rate is one of the highest in the Philippines because we care.

Offshore Virtual Assistants PARTICIPATES IN BUSINESS BLUEPRINT VA SUMMIT TRAINING

Do you wish to discuss a quote for Outsourcing services?