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IMMIGRATION/ VISA MARKETING & ADMINISTRATION ASSISTANT

Offshore Virtual Assistants, a highly respected Australian Outsourcing Company are looking for an Immigration Marketing & Administration Assistant for their New Zealand client.  

The ideal candidate should be detail-oriented, organized, and able to work in a fast-paced environment. The successful candidate will be responsible for supporting our clients through the visa application process and other Administration Duties as required 

Responsibilities

VISA PROCESS TASKS 

  • Assist with the preparation of visa, NZQA and citizenship applications, and other immigration-related documents
  • Liaise with clients to gather necessary information and documentation for visa applications.
  • Answering and making phone calls 
  • Following up with potential client leads 
  • Booking client appointments with licensed immigration advisers
  • Contacting current/past clients with information about visa renewals
  • Keep track of visa application deadlines and provide regular updates to clients.
  • Respond to client inquiries and provide support and guidance as needed.
  • Maintain accurate records of visa applications and follow up with relevant authorities as necessary.
  • Running reports from CRM
  • Research on other offerings and job vacancies
  • Creating business procedures
  • Provide administrative support to the immigration advisers team as required.

MARKETING 

  • Updating and posting to Social Media sites including LinkedIn, Facebook 
  • Updating and posting blogs to the WordPress website
  • Preparing newsletters, presentations and content for webinars
  • Fulfil other duties as required by management and other department personnel as requested/required.

Qualifications

SKILLS AND COMPETENCIES

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Experience in working in Immigration or related fields beneficial
  • Marketing experience
  • CRM experience – currently Infusionsoft / Keap, a new CRM will soon be implemented
  • Experience with Google Workspace is desirable 
  • Document Management system 
  • Zoom and WhatsApp experience

PERSONAL QUALITIES

  • Strong attention to detail and ability to work accurately under pressure.
  • Excellent written and verbal communication skills in English
  • Familiarity with New Zealand immigration policies and procedures beneficial
  • Self-management – Ability to work independently and as part of a team.
  • Strong planning and organizational and time management skills.
  • Highly organised with respect to work and calendar activities.
  • Keenly aware of the importance of proper diary control and time management 
  • Customer Service focus – committed to providing exceptional customer service across all channels – written, phone and face-to-face via video conferencing  
  • Commerciality: the ability to apply knowledge in a practical, commercial manner.
  • Learning – Managing own learning and self-teaching when necessary